I’m hoping this post finds at least one person who is looking into purchasing a Biomass Direct or Fisher Stoves wood boiler. If that person is you, please for your financial well-being read on. Biomass Direct as well as Fisher Stoves up until a year or two ago operated under the name Timber Ridge and sold the Free Heat Machine. I purchased a Timber Ridge outdoor boiler in 2008. I won’t get into all my issues with water leaks and repairs and ultimately the fact that I will need to purchase a new boiler after only 4 years of use, that would just take way too long.
So why should you BEWARE of Biomass Direct LLC ? Well,….. as they operated Timber Ridge they promised you a 20 year warranty. That’s what attracted me to their company in the first place. What I didn’t know was that they do this on a regular basis. It seems anyone in Tennessee can start a company, promise the world and then declare bankruptcy to avoid any responsibility for the products they sell and then turn right around under a new name and sell the exact same product. I’m out over $10,000.00 on a boiler because they continually produce and sell a substandard product under multiple business names all with the protection of the Tennessee Consumer Affairs Bureau. Why with their protection? Well after alerting them to this issue they said there is nothing they can do. Imagine that, they can’t do anything about a company that scams consumers, declares bankruptcy to void their warranties, starts a new business and sells the same product in a different package. What are they there for? Believe me when the warranty issues start to arise in a few more years with the Biomass Direct or Fisher Stoves outdoor boilers, they will close up shop again and be protected from any responsibility and just start another company. You WILL have issues with any stove they sell you, it’s just a matter of when, not if!
Of course they will dispute this claim, they want your money after all…. this is what they do, they swindle people like you and me. They’ll say I didn’t take care of it properly or burnt things other than wood, they’ll need to discredit this post. Don’t believe them!!
Save yourself a small fortune on a bad investment and look elsewhere. Make sure you check into any company that sells outdoor boilers and see how long they have been in business. If it’s only a few years stay away. If they say they have sold units for years, ask to see a copy of their licence of incorporation or proof of DBA from a government office. Contact that states Consumer Affairs Bureau to see if they have had any complaints.
You can find a lot of interesting reading on the former Timber Ridge now Biomass Direct LLC with a simple Google search. Here are a few links to some.
http://fahrner.us/blog-mind-of-alan/44-alan-reviews/138-free-heat-machine-29-gallons-5-moose scroll down to the complaints
More complaints http://www.topix.com/forum/city/portage-wi/T52H4OD6QJ51B5HBK
There are more site to read and videos on Youtube to watch but I think you get the picture.
Above all else notice the guy in the video…. he is the same one in all the videos of Timber Ridge, Fisher Stoves and Biomass Direct, Larry’s his name. Ask yourself this one question if your still thinking of purchasing one of their boilers. Why would the same guy be in the videos of three different companies and one no longer exists? If I can stop one person from giving Larry another dime on his crooked business practice with Biomass Direct and Fisher Stoves then I have accomplished way more than the Tennessee Consumer Affair Bureau has done or is willing to do.
And Larry if your reading this…… justice will find one one day, bank on it!!
If you were scammed by Larry Boyd dba Timber Ridge please leave a comment we would love to hear from you as I’m sure a possible future customer of Biomass Direct would also.
Post Note: 2/24/2013
I have been getting quite a bit of feedback both here and on other forums on the net about Larry Boyd and his business practices. I would roughly estimate that this post has stopped at least 5 sales of his outdoor boilers. Those 5 are only the ones I know of directly, hopefully we have stopped others as well that did not leave a comment or email me. The fact that he is posting on other forums about what a great product he has means we are making a dent in his business and I couldn’t be happier. It’s to bad Tennessee Consumer Affairs won’t step up to the plate and put him out of business. If your still in doubt of buying one of these units please read the comments section below. If you have any information on another company name change Larry Boyd is operating please let me know so I can adjust the blog and search engine key words. Good luck to all of you and thank you for stopping by and leaving a comment.