June 20, 2024

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Crashing Problem Identified

Today I spoke with our new programmer and he has identified the problem with the Tree app crashing. It seems the original programmer left some open code within the app that did not allow some tree images to re-size.  The size of the images used in succession were making the app crash. I was given a tentative date of this Tuesday that the problem should be fixed. Once corrected it has to go back through Apple for the verification and approval process which means an added 4 to 14 days until the new debugged version is out.  I will continue to update you as things progress and I would like to assure you that I can not wait to get this issue solved.

Technical Issues

It’s come to our attention that there is an issue with the Tree app crashing. We would like to assure anyone who is experiencing a crashing problem that we are aware of it and trying to fix the problem as quickly as possible. There were some issues with crashes during the design process but  we was assured they were resolved before the app was released. As we are finding out obviously that wasn’t the case and we have moved on to another programmer to resolve the issues.  I appreciate your patience during this time and hopefully within a short time we will be back to having the best Tree ID app on the market.